Effective as of 1 January 2024

Policy basics

Returns

We’re here to create a better sofabed shopping experience from top to bottom, and that includes a 60-day return policy for all of our sofa beds.

In order to offer fast and affordable flat-rate delivery, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 15% of what you paid for the product, with the original packaging intact. Our service team will be in touch to schedule the pickup of any returned sofa. 

Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. For those cases, check out our return eligibility information below.

Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution it may take up to 2 weeks to receive your refund.

How to initiate a return

Our Service Team will contact you directly within 24-48 hours to schedule a return pickup. 

The return process must be initiated within 60 calendar days of receipt for all our sofas.

Note: Photos clearly depicting the issue are required for any damaged or defective sofa returns or replacement requests. Without photos, we reserve the right to assess a return shipping fee.

Return Eligibility

Sofas must be in usable condition (e.g., no stains, tears, burns, pet damage, odors or other soiling, etc.) to be eligible for return. Usable condition is determined solely at our judgment. Returns are accepted or rejected at our sole discretion. We may request descriptions and/or images of the sofa to determine the state of said Products prior to accepting returns. Failure to comply with our requests for any reason may result in our refusal of return.

• Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time our service team schedules a pickup on the customer's behalf.
• Slight color variation (to be solely determined by Matera Sofa & Bed) and level of firmness are considered a matter of preference and not a defect. Sofas may be returned for these reasons within the return window, but will incur return shipping fees as described above.

Failure to complete the returns process within 1 week of being provided instructions from our service team may result in our refusal of return.

Exchanges

If you decide the fabric, finish, or anything else isn’t quite right, we offer one free exchange within the 30-day return window, with original packaging. To initiate an exchange, submit a return request for the original sofa and specify your intent to exchange. We’ll process your return for your original sofa without fees and refund your order in full. You can then place a new order for the new sofa.

If you’re not quite sure about a style or color option, let us know! We’re happy to send swatches or chat on the phone to figure out the best options for you and your space.

Warranty

We stand by our furniture with a one-year warranty that covers defects in materials and workmanship, as well as damage that may occur during shipping, starting on the date of delivery. There are no fees to repair or replace an item that's covered by our warranty.

For the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The one-year warranty is only valid on products purchased directly from Matera Sofa & Bed or an authorized retailer. The warranty is voided if the product has been resold or re-gifted by the original owners/purchasers. Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modification. Warranties are valid only when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from the following are not covered by Matera's one-year warranty:

• Negligence
• Misuse
• Accidents
• Abnormal use
• Modifications
• Improper cleaning
• Pets
• Commercial use

Please note that replacements cannot be shipped internationally.

Please note that warranties aren't transferrable; that is, they can't be extended to cover a re-sold item.